Service agreement
A service agreement is a written arrangement between a participant and a provider setting out what supports will be delivered and on what terms.
A service agreement is a document a participant, or their nominee, signs with a provider before supports start. It sets out what will be delivered, how often, at what price, and under what cancellation or notice terms.
A service agreement is not the same as a service booking, which is the record of confirmed supports and funding held inside the NDIA’s own systems for agency-managed arrangements.
A service agreement is optional in some circumstances and expected in others, and its terms sit alongside the NDIS Code of Conduct rather than replacing it.
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