When a participant cancels late or does not show, the Pricing Arrangements set out when a provider can still charge and how much. This calculator takes the service type and the notice given, then applies those published short-notice rules to the booking. It reports what the rules say for that case and nothing more.
How short-notice cancellation works
The rules turn on how much notice was given before the booked support. Give enough notice and there is no charge. Fall inside the short-notice window and the provider can claim for the booking under the conditions the Pricing Arrangements set.
There are limits on how often and how much can be claimed, and providers are expected to try to fill or reschedule the slot first. The calculator will lay out what applies to the case you enter, drawn from the published rules.
Reading the outcome
The result describes what the rules permit for the notice you entered. It is a reading of the Pricing Arrangements, not a ruling on your specific service agreement, which can set its own terms within those rules.
Providers and participants both benefit from agreeing cancellation terms up front in the service agreement. Where the agreement and the rules differ, the service agreement and the current Pricing Arrangements are the documents to check.