Shipping & Returns

Shipping

Where we deliver

We deliver Australia-wide. Smaller items ship by standard parcel carrier with tracking. Large and bulky items - lift chairs, mobility scooters, wheelchairs, beds and similar equipment - ship by freight carrier, and we will contact you to arrange a suitable delivery day.

Dispatch and delivery times

In-stock items are normally dispatched within a few business days of your order or confirmed quote. Delivery time then depends on your location: metropolitan areas typically receive parcels within a week of dispatch, while regional and remote areas can take longer. Freight items and items ordered in from a supplier take longer, and we will give you an estimated window when we confirm your order.

Delivery costs

Delivery is quoted based on the size and weight of the items and your delivery address. The cost is confirmed with you before any order is finalised - there are no surprise charges after you commit.

Receiving your delivery

Please inspect your delivery when it arrives. If a carton or item arrives damaged, note it with the driver where possible and contact us straight away with photos so we can resolve it quickly. Freight deliveries of large equipment are to the ground-floor front door or garage unless we have agreed otherwise with you in advance.

Returns

Change of mind

We do not offer returns or refunds for change of mind. Many of our products are personal-use health equipment that cannot be resold once delivered, and large items carry significant freight costs, so please choose carefully. If you are unsure whether an item suits your needs, sizing, or home, talk to us before ordering - we would much rather help you get it right the first time. In genuinely exceptional circumstances we may accept a return at our discretion, in unused and unopened condition, with freight at the buyer's cost.

This policy applies to change of mind only. It does not limit your rights in any way if an item is faulty, damaged in transit, or not what you ordered - those situations are covered in full below.

Faulty items and your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in our change of mind policy limits these rights, and return costs for a genuinely faulty item are our responsibility, not yours.

Warranties

Many products also carry a manufacturer's warranty, which operates alongside your consumer law rights. Keep your order confirmation as proof of purchase - we can assist with lodging warranty claims with the manufacturer for equipment purchased from us.

Wrong or damaged deliveries

If your order arrives damaged, or you receive a different item from the one you ordered, contact us straight away with photos and we will arrange the replacement or refund at our cost, including any return freight.

How to make a claim

Email hello@lionmedsupplies.com.au with your order details, the item, and the problem. Include photos where possible. We will confirm next steps - please do not send items back before contacting us, as unapproved returns can be delayed or misdirected.

Refund processing

Approved refunds are processed within a few business days, back to the original payment method. Your bank or card provider may take additional days to show the funds.

Questions

If you are unsure whether an item suits your needs before ordering, contact us - helping you choose the right equipment the first time is better for everyone than a return.