Privacy Policy

Lion Med Supplies handles personal information in line with the Privacy Act and the Australian Privacy Principles. This policy explains what we collect, why, and the choices you have.

What we collect

Orders and enquiries. When you place an order, request a quote, or contact us, we collect the details needed to respond and to fulfil the order: your name, email address, phone number, delivery address, and the products involved. If you tell us about accessibility requirements for delivery, we record those to get the delivery right.

Payments. Card payments are processed by an external payment provider. We do not store full card numbers on our systems - payment providers handle card data under their own security certifications, and we receive confirmation of payment rather than your card details.

Subscriptions. If you subscribe to downloads or updates, we collect the email address you provide and the audience segment you select.

Tools and calculators. Our online tools run in your browser. Figures you enter into calculators are not transmitted to us or stored by us.

Website analytics. Like most websites we use analytics to understand how the site is used - pages visited, general location at a city level, and the device and browser type. Analytics data is aggregated and is not used to identify you personally.

How we use it

We use personal information to fulfil and deliver orders, respond to enquiries and quotes, process returns and warranty claims, deliver resources you request, send updates where you have opted in, and improve the website. We do not sell personal information, and we do not use health-related details you share with us for any purpose beyond serving your order or enquiry.

Who we share it with

We share information only where needed to serve you: delivery and freight partners receive your name, address and phone number to complete deliveries; payment providers process payments; suppliers receive delivery details where an item ships directly from them; and our technology providers host the website and email systems. Each receives only what their role requires. We may also disclose information where the law requires it.

Storage and security

Personal information is stored in access-controlled systems used by our staff to run the business. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure, and we retain it only as long as needed for the purposes above or as the law requires - order records, for example, are kept for the periods required by tax and consumer law.

Cookies

The site uses cookies and similar technologies for basic functionality (such as remembering your cart) and analytics. You can block or clear cookies in your browser settings; core browsing continues to work, though the cart and some conveniences rely on them.

Access, correction and deletion

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law) by emailing hello@lionmedsupplies.com.au. You can unsubscribe from marketing emails at any time using the link in any email.

Complaints

If you believe we have mishandled your personal information, contact us first at the address above and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We update this policy as our services change - for example, when new delivery or payment partners are added. The current version is always published on this page.