NDIS Support Coordination
What NDIS support coordinators do, the current hourly price limits by level, and how hours are claimed.
A support coordinator turns a plan document into working supports: finding providers with capacity, negotiating service agreements, sequencing the pieces, and stepping in when arrangements wobble. Good coordination is also a teaching role - each cycle you should need it a little less.
The Support Catalogue defines the service at three levels, each with its own hourly item and price limit: support connection for lighter-touch help, coordination of supports as the standard level, and specialist support coordination for complex situations - delivered by a specialist practitioner and sitting in its own registration group. All three items render in the rates table below.
Does the NDIS fund support coordination?
The NDIS funds supports it decides are reasonable and necessary for your goals. The same item can be approved for one participant and not another, so no list or website can tell you what your plan will include.
Support Coordination appears under Support Coordination (Capacity Building) in the current NDIS Support Catalogue. Whether support coordination supports can be claimed depends on your individual plan, your goals, and how your funding is managed. Your plan manager or support coordinator can confirm what applies to you.
If you intend to claim, check with your plan manager or support coordinator before purchasing.
NDIS support coordination rates: current price limits
Each price limit below is the most a provider can charge for that item under managed arrangements. The agreed price in your service agreement can sit anywhere up to it.
| Item code | Support item | Unit | National limit | Remote (MMM 6) | Very remote (MMM 7) |
|---|---|---|---|---|---|
07_001_0106_8_3 | Support Coordination Level 1: Support Connection | per hour | $80.06 | $112.08 | $120.09 |
07_002_0106_8_3 | Support Coordination Level 2: Coordination of Supports | per hour | $100.14 | $140.19 | $150.21 |
07_004_0132_8_3 | Support Coordination Level 3: Specialist Support Coordination | per hour | $190.54 | $266.75 | $285.80 |
Source: NDIS Support Catalogue, effective . Price limits are GST-exclusive per the Pricing Arrangements.
How support coordination is claimed
Supports are billed against the item codes above, at or below the price limit, under a service agreement that records the agreed price, how provider travel is charged, and the cancellation terms. Invoices quote the item code, the date, the quantity, and the rate - which is what plan managers check before paying.
How your plan is managed - self-managed, plan-managed, or agency-managed - changes who you can buy from and how invoices are paid. Your plan documents state which applies to you. Agency-managed participants generally need to purchase through registered NDIS providers. Self-managed and plan-managed participants can buy from any suitable supplier.
| Claiming rule | What the Pricing Arrangements say |
|---|---|
| Provider travel time | Up to 30 minutes each way per worker in MMM 1-3 areas; up to 60 minutes in MMM 4-5; no time limit in Remote (MMM 6) and Very Remote (MMM 7) areas. |
| Travel price limit | Travel time is claimable at up to 50% of the item's hourly price limit, plus non-labour costs (e.g. per-kilometre vehicle costs) per the PAPL worked examples. |
| Short-notice cancellation | Notice window: 7 days for disability support worker supports; 2 clear business days for other supports. A late cancellation or no-show can be billed at up to 100% of the agreed fee if the provider could not find other billable work (and pays the worker); providers may waive the fee. Terms must be documented in the service agreement. |
| Remote loadings | National price limits carry a 40% loading in Remote (MMM 6) areas and a 50% loading in Very Remote (MMM 7) areas, as the loaded columns in the rates table show. |
Source: NDIS Pricing Arrangements and Price Limits (claiming rules narrative, published ), via ndis.gov.au pricing arrangements. Read .
Provider registration
The specialist level sits in registration group 0132 (Specialised Support Coordination), one of the professional registration groups in the Pricing Arrangements; the connection and standard levels sit in group 0106. The Commission's public register records each provider's registration groups.
Invoices and agreements for support coordination
Two documents carry the admin: the service agreement sets the price, travel billing, and cancellation terms before supports start, and the invoice quotes the item code and rate so the claim goes through first time.
Find support coordination providers
The provider directory is where our provider coverage lives, organised by service and state. Whoever you shortlist, verify their registration status on the NDIS Commission's public register before signing an agreement.
NDIS support coordination FAQs
What are the NDIS support coordination rates?
Three hourly limits, one per level - support connection, coordination of supports, and specialist support coordination - each tabled above from the Support Catalogue. The specialist level bills highest, reflecting practitioner qualifications. Your plan states which level is funded; your service agreement states the working rate.
Does every plan include support coordination?
No - it is a stated item that appears in some plans and not others. The NDIS funds supports it decides are reasonable and necessary for your goals. The same item can be approved for one participant and not another, so no list or website can tell you what your plan will include.
What is the difference between the three levels?
Support connection is short-course help getting supports started. Coordination of supports, the standard level, manages the ongoing mix of providers and agreements. Specialist support coordination addresses complex situations - multiple systems, risk, crisis - and is delivered by a specialist practitioner at the highest of the three tabled rates.
How is support coordination different from plan management?
They answer different questions. A plan manager handles the money - invoices, payments, records - on its own catalogue items. A support coordinator handles the arrangements - which providers, what agreements, in what order. Some participants have both funded, each billing separately against the items on their respective pages.