NDIS Service Agreement
Template current as of July 2026. Provided by Lion Med Supplies as general information, not legal advice. Set your own terms and have them checked if anything is unclear.
This agreement is made between the participant (or their representative) and the provider named below. It records the supports to be delivered, the agreed prices, and the terms both sides agree to before supports start.
1. The parties
Participant name	 	
NDIS number	 	
Date of birth	 	
Representative / nominee (if any)	 	
How the plan is managed	Self-managed / Plan-managed / NDIA-managed	
Provider name	 	
ABN	 	
Provider contact details	 	
2. Agreement period
Start date: ________________    End date: ________________
3. Supports and agreed prices
List each support to be delivered. The agreed price sits at or below the price limit in the current NDIS Pricing Schedule for managed arrangements; self-managed participants can agree a different price.
Support	Support item code	Unit	Agreed price	

 	 	 	 	
4. Provider travel
Set out how provider travel time and travel costs are charged. Under the Pricing Arrangements, travel time is claimable up to set limits by area (up to thirty minutes each way per worker in MMM 1 to 3 areas, up to sixty minutes in MMM 4 to 5, with no time limit in remote and very remote areas), plus non-labour vehicle costs. Record what applies here so there are no surprises on an invoice.
5. Cancellations
The short notice cancellation terms below follow the NDIS Pricing Arrangements. A short notice cancellation applies when the participant gives less than the notice period, or does not show up.
	•	Notice period for disability support worker supports: seven days.
	•	Notice period for other supports: two clear business days.
	•	Where a short notice cancellation or no-show occurs and the provider could not find alternative billable work for the worker, the provider may claim up to the full agreed fee for the activity, and must pay the worker for the time if not a sole trader or partnership.
	•	The provider may choose to waive the fee.
6. Responsibilities
The provider agrees to: deliver the supports listed, treat the participant with courtesy and respect, communicate openly, protect privacy, give notice of any change, and issue clear invoices. The participant agrees to: treat workers with respect, give as much notice as possible of any change or cancellation, and tell the provider if the plan or how it is managed changes.
7. Payment
Record how the provider is paid: the participant pays directly (self-managed), the plan manager pays on the participant's instruction (plan-managed), or the provider claims through the NDIA portal (NDIA-managed). Invoices quote the support item code, service date, quantity, and agreed rate.
8. Changing or ending this agreement
Either party may ask to change the agreement; changes are agreed in writing. Set the notice period for ending the agreement here: ________________. Either party may end the agreement earlier if the other seriously breaches it.
9. Signatures
Participant / representative signature	 	Date	 	
Provider signature	 	Date	 	

Source for the claiming and cancellation terms: NDIS Pricing Arrangements and Price Limits (claiming rules narrative), ndis.gov.au. Confirm current rules before you rely on them.